You may remember that last November I won the C-Class Walk-Around Competition for all of the dealerships in the Southern Region. Mercedes has just published a DVD showing my presentation along with the 3 other regional winners. This DVD has been sent to all US dealerships and will be used as a training example.
Before you watch the video, it’s important to know that we were given a theoretical customer to tailor our presentation to. My customer was Art Vandelay (someone likes Seinfeld), an Architect with a wife and new baby.